walkin' back into the life

it's been a long and winding journey,
and im finally here tonite,
picking up the pisces,
and walkin' back into the life....

And that's what actually happened to me now..hmm..its been a long time since i posted the last notes. Well..I am now working in TMNet as a customer service officer. Th ejob content is not that much, but one thing that we have to bear on is The Lousy Customer!!!...I do admit that sometimes TMNet itself does have problem with their system, but these people are scolding us as if we are the people who is responsible for all the problems occur...

There was this guy calling to ask 'bout his accout (acct) status. His name is Ayub(generic name..so called). When i checked his acct, i found that his act is suspended since his prepaid acct is =0, so what he can do is simply buy a reload card at TMPoint or 7-e or at e-pay, or even in certain ATM machines..

but what happened is that this bloody is such a lazy bump that he didnt even want to move his lousy but outta house and asked me(who was workin at the office) to go and buy him reload card-his would pay later on!!!..I told him that I cant do that for obvious reasons. And this despised creature get mad and started to use faul language. Well, if he is like calling to my house, i know what exactly i havo to say to him(which is definately fauly language also!!)..but since i was at the office and all our calls are recorded, i juz kept silent and apologised....Arrgghhh..god knows what it was looked like to keep everything in your heart--cam nak berdarah jerr hati aku nih!!!!!

There were other cases similar to that, but as time passed by, i realised, that thoses cases are juz part and parcel of my work tasks...and i do admit that those irate cases are juz minor, there are actually more nice customers...and even if they are angry, it's not at me-its the TMNET they are actually angry at..hecks!